Return and Shipping Policy

🚚 Shipping Policy

We are proud to offer Free Shipping to our customers across Canada, including Montreal, Quebec, and Ottawa.

Order Processing Time

All orders are processed within 24 hours.
Orders placed on weekends or holidays will be processed the next business day.

Delivery Time

Once processed, delivery is completed within 24 to 48 hours.
You will be notified once your order has been dispatched.

Order Verification

Customers can verify the status of their delivery by messaging us directly. Our support team is always ready to assist.

🔄 Return & Exchange Policy

Your satisfaction is our top priority. Since we offer Cash on Delivery (COD), customers have the opportunity to check their product at the time of delivery before making payment.

Return Eligibility

Customers may verify that the product delivered is the same as the product ordered.
If there is an issue with color or size, the product can be returned or exchanged.
Products must be unused and in original packaging to qualify for return or exchange.

Return Costs

Delivery charges for returns/exchanges are the responsibility of the customer.

How It Works

Upon delivery, check that your product matches your order.
If there is an issue with size or color, inform the delivery team or contact us immediately.
We will arrange for a return or exchange according to your preference.

We strive to make your shopping experience simple and worry-free.

Furnishing Your Home Made Easy

You can do everything yourself, but you don’t have to. At Miles Furniture, we offer a range of services to make furnishing your home simple, convenient, and stress-free. Whether you're in Montreal, Ottawa, or anywhere in Canada, we’ve got you covered.

Delivery

Whether you’re shopping in-store or online, we’ll handle the heavy lifting. No matter the size or number of items in your order, we’ll deliver them right to your doorstep—anywhere in Canada.

Click & Collect

Shop online and pick up your order at your convenience. Available at select locations across Canada, our Click & Collect service saves you time and makes shopping a breeze.

Planners

Create the perfect space with our easy-to-use planning tools. Whether it’s a cozy living room or a functional home office, our planners help you design a home that reflects your style.

Explore Our Collection

Sustainable Furniture Materials/Textures

At Miles Furniture, we’re committed to sustainability. Today, 60% of our products use renewable materials, and by 2030, we aim for all our materials to be renewable or recycled. Discover affordable, eco-friendly furniture that’s better for the planet.

Wood

Wood is at the heart of our furniture, and for good reason. It’s durable, renewable, recyclable, and beautiful. Since 2017, 100% of the wood we source comes from responsibly managed forests.

Leather

Our coated fabric is durable, affordable, and easy to maintain. Tested for strength and flexibility, it’s designed to last for years while staying stylish.

Cotton

Found in sofas, cushions, and bedding, our cotton is sustainably sourced. It’s either recycled or grown with minimal water and chemicals, ensuring a better future for our planet.

By 2030, all our products will be designed for repurposing, repairing, reusing, reselling, or recycling.