FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to the Miles & Co FAQ page. Here you’ll find answers to the most common questions about our products, orders, and services.

1. Do you offer free shipping?

✅ Yes! We provide Free Shipping across Canada, including Montreal, Quebec, and Ottawa.

2. How long will it take to receive my order?

All orders are processed within 24 hours. Delivery usually takes 24–48 hours after processing.

3. What payment methods do you accept?

We currently accept Cash on Delivery (COD). This allows you to check your product before making payment.

4. Can I check my product before paying?

✅ Yes. With COD, you can verify that the delivered product matches your order before completing payment.

5. What is your return policy?

- If the product delivered does not match your order (size or color issue), you may request a return or exchange.
- The product must be unused and in its original packaging.
- Return delivery charges are the responsibility of the customer.
For full details, please visit our Return Policy.

6. How do I track my order?

You can visit our Track Your Order page and submit your order details. Our support team will update you via WhatsApp, SMS, or Email.

7. Do you ship outside Canada?

Currently, we only deliver within Canada (Montreal, Quebec, Ottawa). International shipping is not available at this time.

8. How do I contact customer support?

You can reach us anytime through:

Email: milesfurniture3@gmail.com
Email: mwaseem65403@gmail.com

We’re here to help make your shopping experience smooth and enjoyable!

Furnishing Your Home Made Easy

You can do everything yourself, but you don’t have to. At Miles Furniture, we offer a range of services to make furnishing your home simple, convenient, and stress-free. Whether you're in Montreal, Ottawa, or anywhere in Canada, we’ve got you covered.

Delivery

Whether you’re shopping in-store or online, we’ll handle the heavy lifting. No matter the size or number of items in your order, we’ll deliver them right to your doorstep—anywhere in Canada.

Click & Collect

Shop online and pick up your order at your convenience. Available at select locations across Canada, our Click & Collect service saves you time and makes shopping a breeze.

Planners

Create the perfect space with our easy-to-use planning tools. Whether it’s a cozy living room or a functional home office, our planners help you design a home that reflects your style.

Explore Our Collection

Sustainable Furniture Materials/Textures

At Miles Furniture, we’re committed to sustainability. Today, 60% of our products use renewable materials, and by 2030, we aim for all our materials to be renewable or recycled. Discover affordable, eco-friendly furniture that’s better for the planet.

Wood

Wood is at the heart of our furniture, and for good reason. It’s durable, renewable, recyclable, and beautiful. Since 2017, 100% of the wood we source comes from responsibly managed forests.

Leather

Our coated fabric is durable, affordable, and easy to maintain. Tested for strength and flexibility, it’s designed to last for years while staying stylish.

Cotton

Found in sofas, cushions, and bedding, our cotton is sustainably sourced. It’s either recycled or grown with minimal water and chemicals, ensuring a better future for our planet.

By 2030, all our products will be designed for repurposing, repairing, reusing, reselling, or recycling.